Agenda item

Report of the Director of Adult Services and Housing

The Cabinet Member considered a report of the Director of Adult Services and Housing which sought endorsement to the introduction of an Adult Social Care Offer and the publishing and sharing of the statement of intent in relation to the provision of services.

The introduction of an Adult Social Care Offer was in line with an overall approach to improving the information, advice and guidance produced by Adult Social Care. This element of the service provision was one of a range of key performance indicators included within the Adult Social Care Outcomes Framework (ASCOF) which measures how well care and support services achieve the outcomes that matter most to people. In addition, the quality of our information, advice, and guidance provision was a duty included within the care Act 2014 and would be considered by the Care Quality Commission as part of the new Assurance Framework process commencing in 2023.

This was the first time Adult Social Care had shared information in this format, incorporating a revised vision for Adult Social Care. The intention was that Adult Social Care Offer would provide a straightforward and accessible statement describing what people could expect from Adult Social Care in Coventry, how services would be provided and the processes that those eligible for services would take part in. It also included useful sources of additional information, contact information and addresses. The Coventry Adult Social Care Offer was attached as Appendix 1 of the report.

The Adult Social Care Offer would be shared widely amongst staff, health and other partner organisations. Voluntary sector organisations, providers of social care and prospective new employees in several ways including the council web site, briefings, email, social media, posters and leaflets. The Adult Social Care Offer has been co-produced by the Adult Social Care Extended Management Team and incorporates contributions and feedback from the Adult Social Care Stakeholder Group following engagement.

As well as the specifics on what people could expect, the offer also adopted the Health and Care partnership vision for Coventry and Warwickshire which superseded the previous Adult Social Care vision. The offer contained three parts as follows:

·  Part One: Our approach – this section states the vision along with a set of commitments that underpin the service’s work.

·  Part Two: How the offer is delivered – this section describes what people can expect when they first make contact with Adult Social Care, what types of support is available in Coventry and what people can expect through the stages of assessment, support planning and review.

·  Part Three: Useful information – this section provided summary information on the Care Act 2014 and a series of contact numbers for key adult social care organisations along with a short description of what each organisation does.

Once implemented, the service would continue to encourage feedback from its customers and stakeholders and would monitor performance in the provision of information and how well the Adult Services Care Offer was being delivered using both local intelligence and performance data, e.g. results of annual surveys, customer feedback and the results of the annual ASCOF performance measures. The service would continue to demonstrate the effectiveness of this through the Adult Social Care Annual Report.

The Cabinet Member congratulated everyone involved in this fundamental piece of work. It made the service transparent and accountable. It was noted that a copy would be circulated to all members for information and noting.

RESOLVED that, the Cabinet Member for Adult Services:

1.  Approves the introduction of the Adult Social Care Offer.

2.  Approves the publication and sharing of the Adult Social care Offer with a wide range of stakeholders.