Agenda and minutes

Cabinet Member for Children and Young People - Tuesday, 11th July, 2023 10.00 am

Venue: Diamond Room 5 - Council House. View directions

Contact: Usha Patel, Governance Services  Email:

No. Item


Declarations of Interests


There were no declarations of interest.


Minutes pdf icon PDF 281 KB

(a)  To agree the minutes of the meeting held on 24 March 2022


(b)   Matters Arising


The Minutes of the meeting held on 24 March 2022 were agreed and signed as a true record. There were no matters arising.


Children's Services Comments, Compliments and Complaints Annual Report 2021/22 pdf icon PDF 239 KB

Report of the Director of Childrens Services

Additional documents:


The Cabinet Member considered a report of the Director of Children’s Services which presented the Children’s Services Comments, Compliments and Complaints Annual Report 2021/22.

There is a statutory duty for the Council to have a system for receiving representations by, or on behalf of, children who use the social care services they provide or commission; and for the Council to produce an annual report about the operation of the complaints procedure.


The report detailed the comments, compliments and complaints for Children’s Services in 2021/22. It highlighted the themes that emerged from them and the learning and service improvements that have resulted from the feedback received. The Children’s Services Complaints and Representations Annual Report 2021/22 was attached at Appendix 1 of the report and the Council’s Complaints Handling Guidance was attached at Appendix II.


The report indicated that between 1 April 2021 and 31 March 2022, there were 177 statutory complaints, 18 corporate complaints and 40 informal complaints received.


A total of 23 complaints were made by children and young people themselves or from an advocate in 2021/22, the remainder were from adults. Two main themes continue to be identified by the complaints made by and on behalf of users in 2021/22; (i) issues regarding poor communication with users; and (ii) concerns about the standards of service provided.

A record high 502 compliments were received in 2021/22 compared with 445 in the previous year. Themes from compliments were predominantly around the good standard of practice received from individual social workers and the overall standard of service received from teams. It was not currently possible to distinguish between compliments from children and young people themselves, or carers, or staff without manually going through every compliment. A selection of compliments from children and young people and families were included in the appendix.


Members welcomed the report and thanked officers for the work undertaken. They commented that it was reassuring that young people’s voices were being heard and that they would continue to be heard.


RESOLVED that, the Cabinet Member approves publication of the annual report in relation to complaints and representations in Children’s Services in 2021/22.





Outstanding Issues Report

There are no outstanding issues


There were no outstanding issues.


Any Other Business

To consider any other items of business which the Cabinet Member decides to take as a matter of urgency because of the special circumstances involved.


There were no other items of business.